Innjoy
Studio

Innjoy.ai Refund Policy — United States

  • Effective and last updated: September 1, 2026
  • Version: v2026.09.01
  • Service provider: INNJOY LIMITED
  • Address: UNIT 11, 9/F, THE CLOUD, NO.111 TUNG CHAU ST, TAI KOK TSUI, HONG KONG
  • Contact: cs@innjoy.ai (Email)

1. Scope and controlling transaction terms

This Policy applies to purchases made directly from Innjoy.ai in United States. The checkout page, order confirmation, and receipt state the applicable amount, currency, taxes, payment method, plan, usage allocation, and billing interval; none is fixed in this Policy. A marketplace, app store, wallet, or reseller may administer its own refund channel, without limiting mandatory rights.

2. Requests we review

We review requests involving a duplicate charge; a charge not authorized by the account holder; a completed payment for which the paid Service was not delivered; a material and persistent technical defect attributable to Innjoy.ai; a charge after an effective cancellation; a materially incorrect checkout disclosure; or another right required by applicable law. A refund is not automatically due for change of mind, unused time, dissatisfaction with a valid AI result, model preference, or AI credits already consumed, unless law or the transaction terms provide otherwise.

3. Digital generation and AI credits

A generation or API request may create immediate computing cost and an irreversible digital result. When reviewing a voluntary refund, we may consider whether AI credits were consumed, output was delivered or downloaded, API calls completed, or the account engaged in abuse. This does not waive any non-excludable remedy for a defective, misdescribed, or unlawfully supplied service.

4. How to request a refund

Use the Innjoy.ai refund page (H5 service page) or email cs@innjoy.ai (Email). Provide the account identifier, order or transaction reference, payment date, reason, supporting evidence, and a safe contact method. Do not send a full card number, password, one-time code, or private API key. We may request proportionate identity or payment verification.

5. Review and outcome

We acknowledge, investigate, and decide requests within the time required by applicable law and the payment channel. We may approve a full or partial refund, restore service or AI credits, correct a billing error, request more information, or explain a denial. Approved funds normally return through the original payment method; bank or payment-network posting time is outside our direct control.

6. Cancellation, disputes, and abuse

A refund request does not by itself stop future renewal. Cancel through the Innjoy.ai cancellation page (H5 service page). Contact us before starting a chargeback when safe to do so, but this request does not restrict a lawful bank or regulator remedy. Fraudulent documents, repeated abuse, or attempts to retain refunded benefits may lead to denial or account action, subject to law.

7. Mandatory rights and contact

Nothing in this Policy removes a cooling-off, conformity, cancellation, refund, or complaint right that cannot lawfully be waived in United States. Questions may be sent to cs@innjoy.ai (Email). Product details are available on the Innjoy.ai website (First-party page).

8. Legal references